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Clear legal terms for your account

We keep the legal side of your yamitoto account in one place, so you can see what we store, how we verify changes, and what happens if a…

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How our policy applies

yamitoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This page explains how we handle legal requests on yamitoto for Indonesia accounts. Access depends on local law, and where local law permits we may ask you to confirm your registered name, email, device, and payment rail before we change a record or open a restricted

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section. We keep the payment trail tied to the same account file for DANA, OVO, GoPay, and QRIS so dispute checks can follow the same history. If a request arrives from a new device, we may pause it until the login passes our verification step. If
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local law changes, we update this page first and keep the same contact path visible in the account area.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Where to reach us about policy

If you need a policy check, we answer through live chat, email, and in-app messages.

ACCOUNT SAFETY

How we handle data and access

We handle this policy area through account logs, consent records, and simple request paths.

Data match

We compare the name on your account with the payment rail you used, then keep the record attached to the…

Cookie control

Our cookies store session state, device type, and consent choice.

Login checks

When a request comes from a new phone or browser, we may ask for the registered email, last payment date…

Record retention

We keep account records only as long as needed for security, dispute handling, payment reconciliation, or where local law requires…

Change requests

Where local law permits, you can ask us to correct your profile, update your contact email, or close the account.

Closure path

If you stop using the account, we can close access after we confirm the request and settle any pending checks.

Questions about legal access and requests

If you want a quick answer before you contact us, this section covers data access, correction, closure, and request checks. The same rules apply on mobile or desktop, and where local law permits we can use the email tied to your account to confirm your identity, send a copy of the record, or explain why a request needs more verification.

We keep the name, email, login device, consent choice, and the payment rail you used, so we can verify requests and match the same record if you ask for a correction or closure.

Yes. Where local law permits, you can log in from mobile or desktop, open the profile page, and request a copy of your stored account details through chat or email after verification.

We ask for the registered email, a recent login signal, and sometimes the last payment rail or request time. If the request comes from a new device, we may hold it until the match is clear.

We keep records only for the period needed to run the account, settle disputes, confirm payments, and meet legal duties. After that period, the files are removed or archived according to our process.

Yes, where local law permits, you can ask for that change after login verification. We use the existing account channel so the request stays linked to the same profile and history.

Send the case through live chat, email, or the ticket form with the account name and date. We will recheck the record, explain the result, and tell you the next step if one exists.

Clear legal terms for your account

Where to reach us about policy

How we handle data and access

Data match

Cookie control

Login checks

Record retention

Change requests

Closure path

Questions about legal access and requests

01 What data do you keep on my account?

02 Can I access my account where local law permits?

03 How do you verify a legal request?

04 How long do you keep my records?

05 Can I change my email or phone number?

06 Who should I contact if I disagree with a decision?

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